Shipping policy
Last updated: February 1, 2026
Important message:
At natural element, we are committed to being responsible by minimizing waste. This is one of the main reasons why we do not hold large inventories of products. Instead, we prepare and produce most items with our designs when you place an order. This approach not only benefits the environment but also ensures a personalized touch in every product.
As a result of our responsible approach, our lead times are a little longer compared to larger retailers or fast fashion items in the retail sector. Whilst we understand you'll be keen to receive and star wearing your chosen natural element threads, we appreciate your patience and your acceptance of our responsible approach. We are also certain that placing an order of natural element products will be well worth the wait.
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Domestic Orders (USA):
Order Processing and Handling
Handling of orders is Monday-Friday. The processing of orders starts from the order cut-off time (2pm Pacific Standard Time) following placement of an order. This duration runs up until the shipment of the order that is ready for transit (hand off to carrier). The total handling process can range from 1 to 6 business days maximum.
Delivery within the US
We will send you an update by email with tracking information as soon as your order is in the mail. Transit time is the time it takes the carrier to deliver a product to your specified delivery address at the time of order. Transit times can range from 2 to 5 business days (with deliveries taking place from Monday to Saturday).
The total estimated delivery time from placemen of order to delivery to your address is between 3 to 11 business days.
Shipping rates for the US
• Standard shipping rates are calculated by package weight. We charge approximately $6.50 for up to 1lb in weight. (e.g. the equivalent of 2 to 3 lightweight t-shirts). Over 1lb in weight shipping rates can start from $11.20 (e.g. the equivalent of 1 cap, 1 t-shirt and 1 heavyweight hoodie).
• Shipping rates will be calculated for you at our checkout after you enter all your information including delivery address and before you confirm your order.
• We offer free standard shipping on all US domestic orders, which should appear as an option at check out..
Even with our responsible efforts in minimizing waste, we will do everything possible to prioritize timely delivery and ensure your order reaches you swiftly.
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Shipping to the United Kingdom
Order Processing and Handling
Handling of orders is Monday-Friday. The processing of orders starts from the order cut-off time (2pm Pacific Standard Time) following placement of an order. This duration runs up until the shipment of the order that is ready for transit (hand off to carrier). The total handling process can range from 1 to 6 business days maximum.
Delivery to your UK address
We will send you an update by email with tracking information as soon as your order is in the mail. Transit time is the time it takes the carrier to deliver a product to your specified delivery address at the time of order. Transit times can range from 6 to 17 business days (with deliveries taking place from Monday to Saturday).
The total estimated delivery time from placement of order to delivery to your address is between 7 to 23 business days.
Shipping rates for the UK
• Standard shipping rates are calculated by weight. We charge approximately $13.50 for up to 1lb in weight which can be the equivalent of 2 to 3 lightweight t-shirts. Over 1lb in weight shipping rates can start from $19.00 (e.g. the equivalent of 1 cap, 1 t-shirt and 1 heavyweight hoodie).
• Shipping rates will be calculated for you at our checkout after you enter all your information including delivery address and before you confirm your order.
• We offer free standard shipping on all UK domestic orders over $160, which should appear as an option at check out if the value of your order exceeds this amount.
Even with our responsible efforts in minimizing waste, we will do everything possible to prioritize timely delivery and ensure your order reaches you swiftly.
* Important message for UK Customers:
Customs and Import Taxes:
• Please note that international shipments may be subject to customs duties and import taxes. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost. We cannot guarantee uncharged tax, but we recommend you keep your order value below $120, keeping in mind that this threshold could be subject to change.
• Customs policies vary widely from country to country; please contact your local customs office for more information. For the UK that would be Gov.UK Customs Tax and Duty information for goods sent from abroad.
• natural element is not responsible for paying any incurred custom import fees and are not liable for any fees charged by your country's custom office.
*Please note: We are currently developing plans to expand and replicate our operations in the UK, Europe and Australia so we can offer a regional and more responsible and swifter approach to meet our international demand. We will keep you informed on any further developments.
Shipping Delays:
• While we strive to meet our delivery estimates, unforeseen circumstances such as weather events or customs processing may cause delays. We appreciate your patience and understanding in such cases.
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International Shipping
Our production and fulfilment sites are currently US-based only. With exception to the UK, we do not yet accept orders for international standard delivery. We hope to expand our reach to other countries markets gradually throughout 2026. However, if you are interested in our products, please contact our customer support team via our contact form so we can understand fully what products you might be interested in.
Customs and Import Taxes:
• Please note that international shipments may be subject to customs duties and import taxes. These charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.
• We cannot guarantee uncharged tax, but we recommend you to contact your local customs office for more information.
• natural element is not responsible for paying any incurred custom import fees and are not liable for any fees charged by your country's custom office.
Shipping Delays:
• While we strive to meet our delivery estimates, unforeseen circumstances such as weather events or customs processing may cause delays. We appreciate your patience and understanding in such cases.
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Our Outlet Products:
natural element outlet products in our store are in-stock recycled retail items that are distributed from either our US outlet or UK outlet. These items have faster lead times from the time of placing your order. Outlet orders are normally processed between 1-2 days from placement of order with standard delivery time ranges as outlined above. Transit times for Outlet orders can range from 2 to 5 business days (with deliveries taking place from Monday to Saturday). For US and UK Outlet orders, the total estimated delivery time from placement of order to delivery to your address is between 3 to 7 business days.
If you have any questions or require further assistance, please contact our customer support team via our contact form.